Refund Policy

Last Updated: 3/4/2026

1. Overview

At Bhoaz, we stand behind our work. This policy outlines when and how refunds are processed.

2. Deadline Guarantee

2.1 The Guarantee

For projects with a guaranteed delivery date specified in your invoice:

• If we fail to deliver by the deadline, you are entitled to a full refund
• This includes all payments made (deposit and final)

2.2 Conditions

The deadline guarantee applies when:

• A guaranteed delivery date is specified in writing
• No deadline extension was requested and approved
• Delays are not caused by client actions or inactions

2.3 Exclusions

The guarantee does not apply if delays are caused by:

• Late or incomplete client feedback
• Changes in project scope
• Force majeure events
• Client-requested delays
• Late payments

3. Deadline Extensions

3.1 Requesting Extensions

If we anticipate missing a deadline, we will:

• Notify you as soon as possible
• Explain the reason for the delay
• Request a deadline extension

3.2 Approval Process

• Extension requests require your approval
• You have 48 hours to respond
• Approval can be given through the client portal
• Approved extensions update the guaranteed delivery date

4. Other Refund Situations

4.1 Project Cancellation by Client

• Deposit is non-refundable once work begins
• Refund for unused portion of payment may be available
• Work completed is billed proportionally

4.2 Project Cancellation by Bhoaz

• Full refund of all payments
• Any completed work product transfers to client

4.3 Disputes

• Work quality disputes are addressed through revision process
• If agreement cannot be reached, partial refund may be negotiated

5. VPS Hosting Refunds

5.1 Monthly Services

• Prorated refund for unused time if cancelled
• No refund for partial months

5.2 Setup Fees

Setup fees are non-refundable once service is provisioned.

6. How to Request a Refund

1. Log in to your client portal
2. Navigate to the relevant invoice or project
3. Submit a refund request with reason
4. Our team will review within 2 business days

7. Refund Processing

• Approved refunds processed within 5-10 business days
• Refunds issued to original payment method
• Stripe processing fees are non-refundable

8. Contact

For refund inquiries: billing@bhoaz.com